I got my way today. In a way, it wasn’t really me who got his way. It was a version of me I seldom am.
Some background. I had given my 1 month old Karbonn phone (avoid Karbonn phones, their service is shitty and phones dont work) to a service center for a hang issue. I had given it on 11th September. Its 24th December today. The service center (which you should avoid like the plague) is
Mobile Seva, B-125, 6th ‘C’ Main Road, 4th Block, Jayanagar 560011. Phone Num: 41745524
Sometime towards the end of September they told me that the phone had been sent to the main office. So I waited. Two weeks later again, I called.
“No, the phone is still with the main office.”
I pretty much forgot about the phone after that. Until my Samsung S2 started acting up. It was the end of November at that time. I called the office again, and I get the same response, the phone is still with the main office. I exploded. I screamed at the receptionist and asked to speak to the manager. She gave me a number. I screamed at the manager, he said that the piece was still at the main office. He gave me a number.
I tried the number on and off between November and December, no-one responded. I called the manager once again, screamed at him again, still he said he could not do anything. “Its with the main office”. I stopped following up.
Today, I was sitting at home and I decided that today I would make some traction in this issue.
I started calling the main office number. Nobody picked up, so I changed my strategy. I started calling a maximum of 2 rings and then cutting the call. I did this over and over and over again. Almost 15 calls like this later I get a message
“Sir pls wait, I will call”
I waited 2 minutes and no reply, so I started again, in the same way. 2 rings then cut and call again. Next message.
“Pls sir, will call.”
I waited for 5 minutes and then started again. Finally he picked up. He asked for my job sheet number and said he would call back.
I waited for 15 minutes then started again. Then came the message.
“Sir, I have been transferred to TamilNadu, I have called call-centre, they will call you”
“Give me a number to call. You guys never call. Give me a number or I will keep calling this number”
The response came:
“Sir, please they will call”
I waited 15 minutes and began again.
“Who gave you this number?”
I forwarded the number of the manager who had given me the number. I then started calling the manager in the same way, 2 rings and then cut the phone.
Finally a message from the “main office”
‘Please call this number 9663654299’
I still hadn’t got a call from the manager yet, so I tried the office number once again.
I gave the receptionist the job sheet number and once again she says “The phone is at the main office”
I gave her the choicest expletives and screamed at her. This was followed by some back office mumbling, finally she came back online and said the phone would be available tomorrow morning. I added that if I don’t get my phone tomorrow I would file a police complaint. I cut the phone.
Just to follow up I started calling the number the “main office” gave to me. The same procedure, 2 rings and cut the phone. After 5 rings he picked up and confirmed that the phone would be given to me tomorrow.
Christmas Day, is a good day to get your phone back. Lets hope….
Update: I got my phone!